Here are some common reasons the game might disconnect you from the server:
- Low battery: The device might limit its power and make the game run slower when the battery is low. Please make sure that you don't have a battery saver mode enabled, as this can restrict game performance.
- Internet connection: If your internet connection is unstable, try playing over Wi-Fi instead of mobile data.
- Account used on another device: If your account is signed in on another device, you may be disconnected from your main device. Use the account on only one device at a time. If you think someone else has access to your password, change it by logging out and tapping Forgot Password.
- Inactive session: If the game has been inactive for a while, it may need to reconnect to the server when you return, which can appear as a brief disconnection.
- Cached data: Excess or corrupt cached data can affect game stability. Try reinstalling the game. Before uninstalling, make sure your account is linked to an email address.
- Memory (RAM): If your device is low on RAM, the game may not function properly. Close other apps or restart your device to free up memory.
- Low storage space: The game needs temporary storage. If your device is low on space, you may encounter issues. Ensure you have a few hundred MB of free storage.
- Device performance: With each update, the game improves and may become more demanding. On older or less powerful devices, you may experience lag over time.
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